Shipping & delivery information
UK Delivery Options
|Royal Mail Special Delivery before 1pm||Next Working Day Before 1pm||£7.95|
|DPD Next Day Delivery||Next Working Day||£7.95|
|Royal Mail 2nd Class Recorded||Up to 10 working days||£4.75|
International Delivery Options
|Europe – DPD Delivery||2 – 5 working days||£19.95|
|Europe – International Signed for||Up to 10 working days||£11.95|
|Rest of the World||Up to 10 working days||£14.95|
We use reputable 3rd party delivery companies to ensure your order reaches you safely. Note: If your item is lost or stolen in transit, the carrier company will be responsible for compensation claims.
We note on our website if items are low or out of stock if for some reason this is not updated and we no longer have your order in stock we will contact you direct and provide your with a new expected delivery date or a refunded if requested.
Please be aware that someone will need to sign for the delivery of your purchase between the hours of 9am and 6pm. Failure to provide an address where someone can sign for your goods, or requesting a delivery address to be changed while your goods are in transit, will result in extra delivery charges being made. Goods will not be left with a signatory.
Orders will be delivered wihtin 10 working days. This is pending Customs clearance.
Returns must be made within 7 working days for a full credit note. No refunds will be given. This is a Business to Business trade website and any sales form a contract under those terms. Click here for full terms & conditions.
The items returned must be in their original condition, which includes all un-tampered packaging. Do not remove the hair from the backing card as this will invalidate any return. All goods will be inspected on return. We recommend that you return your item by First class Registered post to ensure that it reaches us safely and within 7 working days.
Please note it is very important that when you return an item, we know the order number it relates to and your details. Complete the Returns Form that is in your parcel or download a Returns Form here. Without these details we won’t be able to take the action you want us to. Once we receive them, we will inspect and process the goods to ensure you receive what you want as quickly as possible.
If you feel there’s a manufacturing fault with your goods, please return them and include proof of purchase and covering letter detailing your experiences with the product and any packaging or further information that you think may help us. If you are returning hair, this may need to be sent to our laboratories overseas for testing, so results can take 6-8 weeks to determine.